Trust Center

AirDroid Business is committed to protecting the devices, systems, and data that businesses rely on for their operations. This page provides a central overview of Sand Studio's management system certifications, privacy commitments, security controls, and channels for reporting security issues.

AirDroid Business security shield

Certifications & Compliance

Independent assurance. Practical protection.

Through independent management system certifications, applicable data protection requirements, and layered technical controls, Sand Studio continuously manages security, privacy, and AI governance risks related to its enterprise products and services.

ISO/IEC 27001:2022

Sand Studio's information security management system is certified to ISO/IEC 27001:2022. The management system supports the company in identifying, assessing, and managing information security risks across people, processes, and technology, and in continuously maintaining appropriate information security controls.

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ISO/IEC 27001 certification logo

ISO/IEC 42001:2023

Sand Studio's artificial intelligence management system is certified to ISO/IEC 42001:2023. The management system provides a structured framework for identifying, assessing, and managing AI-related risks and opportunities, and supports Sand Studio in continuously improving its approach to responsible AI management.

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ISO/IEC 42001 certification logo

General Data Protection Regulation (GDPR)

Sand Studio is committed to privacy and data protection. In handling personal data, we follow relevant privacy and data protection principles, including where the GDPR applies. We implement technical and organizational measures to protect personal data. For more information about Sand Studio's processing of personal data, data subject rights, and other privacy practices, please refer to our Privacy Policy.

Supporting Customers Subject to HIPAA

AirDroid Business is an enterprise device management solution that provides centralized device management, device security policies, and data protection controls. These capabilities can help customers subject to HIPAA strengthen the management and security of their endpoint devices and support the implementation of certain safeguards under the HIPAA Security Rule.

Using AirDroid Business does not, by itself, ensure that a customer complies with all applicable HIPAA requirements. Customers should also assess how to meet the HIPAA requirements that apply to their organization and specific use cases, configure and use AirDroid Business appropriately, and implement any additional safeguards that may be necessary.

Security Controls

Security across every layer

We maintain user trust through layered controls spanning cloud infrastructure, communications, data processing, application development, and network security. The following is a high-level summary of our security practices. For more product-specific technical information, please refer to the Security Center.

Data Center Security

  • Hosted on the AWS public cloud
  • Infrastructure redundancy, load balancing, and high-availability design
  • Network access controls and continuous monitoring
  • Backup and recovery measures

Data Protection and Encryption

  • Appropriate safeguards for customer data at rest and in transit
  • TLS 1.2 or later for web and API communications
  • WSS for WebSocket communications
  • Authentication, access control, and secure key management measures

Application and Network Security

  • Pre-release testing and code review
  • Security checks for applications, dependencies, and infrastructure
  • Network protection and continuous monitoring
  • Annual third-party penetration testing

Report a Vulnerability

We welcome users and security researchers to responsibly report security issues that may affect AirDroid products or services. Please email Security@airdroid.com and include the affected product, a description of the issue, steps to reproduce, and any necessary supporting materials to help the security team analyze and follow up.

FAQs

What happens if the management platform becomes unavailable?
How quickly can customer data be restored?
Sand Studio maintains backup and recovery procedures for relevant cloud services. Recovery time depends on the service, data, and type of incident. Relevant recovery objectives can be provided upon request during a customer security review.
Are backups encrypted?
Yes. AirDroid Business encrypts relevant backups and stores them separately from the primary production environment. Backups are retained and automatically deleted in accordance with established lifecycle policies.
Do you maintain cross-region or alternative environments?
AirDroid Business uses cross-region backup, replication, or disaster recovery measures for relevant data services and supports service continuity through production environment redundancy, load balancing, and recovery procedures. Details of the architecture can be provided upon request during a customer security review.
Is disaster recovery actually tested?
Yes. Sand Studio periodically conducts backup restoration and disaster recovery exercises to validate the effectiveness of the relevant recovery procedures. Details of the testing scope and results can be provided upon request during a customer security review.
How will customers be notified in the event of a major incident?
When a security or service incident has a material impact on customers or their data, Sand Studio will provide notification by email, in-app notice, or other appropriate channels in accordance with applicable laws, contractual commitments, and established customer communication procedures.
Do you rely on a single cloud service provider?
AirDroid Business cloud services are primarily hosted on AWS. Sand Studio manages the associated concentration risk through infrastructure redundancy, load balancing, cross-region data protection, backup and recovery, continuous monitoring, and incident response measures.

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