Remote Support is created for businesses seeking remote support & control solutions for their devices. It allows you to remotely access and control attended and unattended devices, assign different team roles, monitor device status and group devices for better management.
Use case: Hardware manufacturer
As a hardware manufacturer, you sell devices to system integrators or end customers and need to offer support for malfunctions. Remote support features such as file transfer, tutorials, voice calls, and remote control enable you to assist IT technicians in troubleshooting issues.
Quick connection
Connect securely with enterprise customers using a 9-digit code. No on-site operator required for remote control of unmanned devices.
Enable security policies for the enterprise
Customize device connection policies to meet your enterprise needs. Limit access to external parties, enable/disable features like remote control and file transfer. Ensure secure device connections as per your business requirements.
Install Apps in Bulk (Coming soon)
Support for installing multiple apps to devices in bulk.
Ultra-lightweight management
View conversation records and access reports, and manage devices by grouping and team members.
Multiple remote support modes
Supports remote control and lightweight management of attended and unattended devices, covering a wide range of business scenarios.
Security and privacy protection
Protect enterprise privacy with multi-layered encryption. Customer consent is required for connection. *Black Screen Mode is available for unattended device access.
*Black Screen Mode is a patented feature of AirDroid Remote Support, supporting Windows & Android devices to remotely control with a black screen to protect privacy
Pricing
AirDroid Remote Support charges are based on the number of licenses.
